Privacy Policy

Effective Date: 13/09/2025

1. Introduction
Welcome to NOMO Tours & Travels LLC (“NOMO”, “we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), engage with our services (Hajj, Umrah, travel packages, visa assistance, accommodations, transportation etc.), or otherwise interact with us.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number (including WhatsApp), country of residence, travel preferences, date of birth or age, number of adults/children, travel dates, hotel category preferences, budget, notes or special requests.

• Travel and Booking Information: Documents submitted for visa processing, passport or identity information, accommodation and transportation details, payment information (payment card details, bank info, etc.), itinerary.

• Usage Information: How you use the Site — pages visited, actions taken, forms submitted, time and date of access, IP address, device type, browser type.

• Cookies and Tracking Technologies: We may use cookies, web beacons, tracking pixels, analytics tools (e.g., Google Analytics) and similar technologies to collect technical data and usage data.

• Communications: When you contact us by email, phone, or via contact forms, we collect the content of communications and related metadata.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our travel packages, services, and website.

• Process bookings, reservations, visa services, hotel and transportation arrangements.

• Communicate with you: respond to your inquiries, send confirmations, updates, customer service.

• Personalize user experience: tailoring content, offers, recommendations.

• Marketing and promotions (if you have opted in or given permission): newsletters, special offers.

• Detect, prevent, investigate security breaches, fraud, or abuse.

• Comply with legal obligations (e.g. visa requirements, immigration, regulatory audits).

4. Legal Basis for Processing (if applicable)

Depending on your jurisdiction, we process personal data based on one or more of the following:

• Your consent (for marketing, cookies, etc.)

• Performance of a contract between you and us (for bookings, service delivery)

• Compliance with legal obligations

• Our legitimate interests (e.g. improving services, preventing fraud), provided these do not override your fundamental rights and freedoms

5. Disclosure of Your Information

We may share your personal information with:

• Service Providers and Partners: Hotels, transportation companies, visa authorities, agents, local service providers required to fulfill your travel arrangements.

• Third‐party vendors: Payment processors, analytics providers, email service providers, marketing platforms.

• Legal or regulatory authorities: When necessary to comply with laws, court orders, or governmental requests.

• Affiliated companies: Where needed for business operations.

• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you as required by law.

6. International Data Transfers

Because NOMO operates in Saudi Arabia and serves customers from various countries, your data may be transferred to — and processed in — countries outside your country of residence. We will take steps required by applicable data protection laws to ensure adequate protection of your data in such transfers (e.g. contracts, standard clauses, ensuring third parties’ compliance).

7. Data Retention

We will retain your personal information:

• As long as needed for the purposes outlined in this Privacy Policy.

• As long as required to comply with legal, accounting, or reporting obligations.

• If you ask us to delete your data, or withdraw your consent where applicable, we will do so unless we are required to keep it (for legal or regulatory reasons).

8. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your country, you may have certain rights relating to your personal data, including:

• Right to access your data

• Right to correct or update your data

• Right to erase (delete) your data (“right to be forgotten”)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent (for any processing based solely on consent)

• Right to lodge a complaint with a data protection authority

10. Cookies and Tracking

• We use cookies and similar technologies to collect usage information and improve our services. Cookies may be “session cookies” (lasting until you close your browser) or “persistent cookies” (lasting longer).

• You may disable cookies via your browser settings; however, some parts of the Site may not function properly if cookies are disabled.

11. Children’s Privacy

Our services are not directed to persons under the age of [insert age of majority in applicable jurisdiction, e.g. 18]. We do not knowingly collect personal data from children under that age. If you believe we have collected such data, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this Site, along with the date it becomes effective. We encourage you to review this policy regularly. Your continued use of the Site or services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: